Privacy Policy — Q789 Com
Online Gaming Platform

Q789 com operates as an online gaming and sports betting platform serving Pakistani players. As part of running a responsible gaming service, we are required to collect certain personal information from every registered player. This is necessary for identity verification, fraud prevention, payment processing in PKR, account management and customer support.

We are committed to handling your personal data responsibly, storing it securely, and never selling it to third parties for marketing purposes. Our data practices follow the principles of purpose limitation — meaning we only collect data that is genuinely necessary for operating the platform and serving you as a player.

The types of personal data Q789 com collects depend on how you interact with the platform. Below is a breakdown of the main categories:

We do not collect sensitive categories of personal data such as racial or ethnic origin, religious beliefs, or biometric identifiers beyond what is strictly required for identity verification under our KYC process.

We may also collect information you provide voluntarily, such as survey responses or feedback submitted to our support team. This information is used solely to improve our services and is never shared with third parties for commercial purposes.

Q789 com uses your personal data for specific, legitimate purposes related to running our gaming platform. We do not use your data for purposes that are incompatible with those listed here. The primary purposes for which we process your data are:

• Account creation and management: Setting up your Q789 com player account, verifying your identity and age, and maintaining your account throughout your time with us.
• Processing transactions in PKR: Handling deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfers and other supported payment channels. All transaction records are maintained for financial compliance and player support purposes.
• Customer support: Responding to your queries, resolving disputes and providing technical assistance. Support interactions may be recorded and retained for training and quality assurance purposes.
• Fraud detection and prevention: Monitoring account activity to detect unusual betting patterns, suspicious payment behaviour and potential identity fraud. This includes automated screening systems as well as manual review by our security team.
• Responsible gaming compliance: Using your gaming activity data to flag potential problem gambling patterns, enforce deposit limits and self-exclusion requests, and meet our duty of care obligations to players.
• Platform improvement: Analysing usage data in aggregate to understand how players interact with our platform, which games and betting markets are most popular, and where technical improvements are needed.
• Marketing communications: Sending promotional offers, bonus notifications and platform updates to your registered email or mobile number — but only where you have given explicit consent to receive these. You can opt out of marketing communications at any time through your account settings or by contacting support.
• Legal and regulatory compliance: Maintaining records required for financial record-keeping, responding to lawful requests from relevant authorities and exercising or defending legal rights where necessary.

All deposits and withdrawals at Q789 com are processed in Pakistani Rupees (PKR). When you make a deposit or request a withdrawal, we collect information related to your payment method — including the registered mobile number associated with a JazzCash or Easypaisa wallet, your bank account number for bank transfers and Raast payments, or partial card details for debit and credit card transactions.

Full card numbers are never stored on Q789 com's servers. Card payments are processed by our third-party payment processing partner, which operates its own secure, compliant environment. Q789 com only stores the last four digits of a card number and the card type for reference purposes in your transaction history.

Payment data is used exclusively for:

• Processing the specific deposit or withdrawal you have requested
• Verifying that the payment method is registered in your own name, as required by our Terms and anti-fraud policies
• Matching withdrawal requests to your original deposit source as a standard security measure
• Maintaining a transaction history in your account wallet for your own reference and for dispute resolution purposes

If you use JazzCash or Easypaisa, your wallet account reference is stored in encrypted form and is only accessed by our payments team when processing a specific transaction or investigating a payment query. We do not access your mobile wallet for any purpose other than processing transactions you have explicitly initiated.

Q789 com does not share your personal data with third parties except in the following specific circumstances, each of which is necessary for operating our platform or meeting our legal obligations:

• Payment processors: We share the minimum necessary payment information with our PKR payment partners — including JazzCash, Easypaisa and bank transfer networks — to process your deposit and withdrawal transactions. These partners are contractually obligated to handle your data securely and use it solely for processing your payments.
• Identity verification providers: During the KYC (Know Your Customer) process, we may share identity information with third-party identity verification services to confirm your age, name and document authenticity. These providers operate under strict data processing agreements with Q789 com.
• Fraud prevention services: We may share account behaviour data — not your full personal details — with specialist fraud prevention partners to identify and prevent suspicious activity across the platform. This is done in aggregate or pseudonymised form wherever possible.
• Technology and platform providers: Q789 com uses third-party software for game hosting, live chat support, analytics and platform infrastructure. These providers act as data processors on our behalf and are restricted from using your data for any purpose beyond providing their services to Q789 com.
• Legal and regulatory authorities: Where required by law, or in response to a valid lawful request from relevant authorities, we may disclose personal data. We will inform you of such disclosures unless we are legally prevented from doing so.

Beyond the categories above, your personal data is not shared, sold, rented or disclosed to any third party. We review all data-sharing arrangements with third parties regularly to ensure continued compliance with our privacy commitments.

Q789 com uses cookies and similar tracking technologies to make our platform work correctly and to improve your experience. A cookie is a small text file stored on your device when you visit our website. Cookies allow us to remember your preferences, keep you logged in during a session and understand how players navigate the platform.

The types of cookies we use:

• Strictly necessary cookies: These are required for the platform to function. They handle session management, login state and security. You cannot opt out of these cookies as they are essential to providing the service.
• Functional cookies: These remember your preferences such as preferred language, last visited game category and display settings. They improve your experience but are not essential to core functionality.
• Analytics cookies: We use anonymised analytics data to understand how players use the platform — which pages are visited most, how long sessions last and where technical errors occur. This data is aggregated and cannot identify you individually.
• Marketing cookies: If you have consented to marketing communications, we may use cookies to show you relevant promotional offers within the Q789 com platform based on your gaming activity. We do not use marketing cookies to track you across other websites.

Q789 com implements industry-standard technical and organisational measures to protect your personal data against unauthorised access, loss, destruction or disclosure. Our security infrastructure includes:

• SSL/TLS encryption: All data transmitted between your browser or device and Q789 com's servers is encrypted using SSL/TLS protocols. Look for the padlock icon in your browser address bar when using the platform.
• Encrypted data storage: Sensitive personal data — including identity documents, payment references and passwords — is stored in encrypted form. Your account password is hashed using a modern one-way algorithm and is never stored in plain text.
• Access controls: Only authorised Q789 com staff with a legitimate operational need have access to personal player data. All staff with data access are bound by confidentiality obligations and undergo data handling training.
• Intrusion detection: Our platform is monitored continuously for unusual access patterns, attempted breaches and suspicious data requests.
• Regular security reviews: Q789 com conducts regular security assessments and updates to its infrastructure to address emerging threats.

Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that affects your rights or freedoms, we will notify you promptly and take immediate steps to contain and remediate the breach.

You are also responsible for keeping your Q789 com account credentials secure. Do not share your login details with anyone. If you suspect that your account has been accessed without your authorisation, contact our support team immediately via live chat.

Q789 com retains your personal data for as long as your account is active and for a defined period after account closure. We do not keep data longer than is necessary for the purposes for which it was collected.

After the applicable retention period, personal data is securely deleted or anonymised. Anonymised data — from which you cannot be identified — may be retained indefinitely for statistical and platform analysis purposes.

As a Q789 com player, you have the following rights in relation to your personal data. You can exercise any of these rights by contacting our support team via live chat or email:

• Right of access: You have the right to request a copy of the personal data we hold about you. We will provide this within a reasonable timeframe and at no charge for standard requests.
• Right to rectification: If any of your personal data is inaccurate or incomplete, you have the right to request that we correct it. For name or date of birth corrections, we may require supporting documentation to verify the change.
• Right to erasure: You may request that we delete your personal data. Note that this right is subject to our legal obligations — we are required to retain certain financial and identity records for defined periods regardless of deletion requests. We will inform you clearly of which data can and cannot be deleted at the time of your request.
• Right to restrict processing: In certain circumstances, you may request that we limit how we use your data while a query or dispute is being resolved.
• Right to data portability: You may request a copy of data you have provided to us in a structured, commonly used digital format.
• Right to withdraw consent: Where we process your data based on consent — such as for marketing communications — you can withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
• Right to object to marketing: You can opt out of marketing emails and promotional SMS communications at any time by updating your preferences in your account settings or by contacting support.

Q789 com is strictly an adults-only platform. Our services are not directed at or available to anyone under the age of 18. We do not knowingly collect personal data from anyone under 18 years of age.

During registration, all players are required to confirm that they are 18 or older. We use age verification procedures as part of our KYC process to confirm this. If we discover or suspect that a registered account belongs to someone under 18, we will immediately suspend the account, void any associated balances and securely delete all personal data collected in relation to that account.

If you are a parent or guardian and believe that a minor has registered an account at Q789 com, please contact our support team immediately so we can take prompt action.

Q789 com may update this Privacy Policy from time to time to reflect changes in our data practices, platform services or applicable legal requirements. When we make material changes, we will notify registered players via their registered email address or through an in-platform notification.

The updated Privacy Policy will always be accessible on this page with the date of last revision clearly shown at the top. Your continued use of Q789 com following notification of any changes constitutes your acceptance of the revised policy. We encourage you to review this page periodically so you stay informed about how we handle your personal data.

If you have any questions, concerns or requests relating to this Privacy Policy or the way Q789 com handles your personal data, our support team is available 24/7 via live chat on the platform.

You can also reach us by email at [email protected]. Please include "Privacy Request" in the subject line of your email so our team can route your query to the appropriate department promptly.

We take all privacy-related queries seriously and aim to respond to every request within 5 business days for general questions, and within 30 days for formal data rights requests as described in Section 9 above.